H.7.12  Step 2:  Develop and implement contract management tools and processes

After obtaining appropriate resources, and collecting and analysing relevant information, contract directors should proceed to develop and implement the necessary contract management tools and processes and inform the development of the request for project tender documentation.

The processes and tools developed and implemented for contract management purposes should be collated in a contract administration manual (or similar). The manual and the performance reports produced over the life of the contract are key documents.