12.2.3  Customer Contracts

The private party is required to offer customer contracts in respect of each proposed product. Government may prescribe various parameters which the customer contracts must comply with. For example, with respect to a tollroad project these parameters may focus on ensuring that adequate consumer safeguards are included. In other projects, the manner and timeframe for negotiation of the user agreements may be prescribed as well as the key terms that must be covered by the contract. The private party may be required to obtain the prior approval of government to proposed new products and all amendments/modifications to customer contracts.